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Aatul Palandurkar

Archive for the ‘Conference or Meet’ Category

Objectives:

  • How should a trainer handle rude participants in a training workshop?
  • Do’s and Don’ts for Trainer

The ability to handle rude participants is critical to success as a trainer as each trainer has at one or the other time encountered rude participants. The participants who continue talking, who work on their laptops while you are training, who continuously attend calls on their mobiles, who flat out say you are wrong or you have no clue what it is to be in their shoes, participants who recline on their chairs as if they are in a lounge, who ask irrelevant questions…. the list is endless.

So, what can you do to prevent rude participants from derailing or hijacking a training workshop?

1. Do some pre-work to ensure a great learning environment: Many things impact a participant even before they meet you: how was the training need communicated to them? Do they think they NEED training? etc. Many times these are out of our control but I like to request clients to copy me on emails they send to the participants.

2. Invest some time in the beginning of the session establishing your credibility and getting them to articulate why they should invest their time learning what you are going to cover.

3. Set the training norms collaboratively upfront: your expectations from them, their expectations from you should be on the table and any misalignment needs to be handled. Here come issues like late to class, talking instead of doing assignments etc. Discuss course of action if someone oversteps the boundaries that you all have collaboratively set. Agree on how you will handle disagreements if any i.e. agree on how to disagree.

So, basically we attempt to pre-empt rudeness.

If after all of this, someone is rude, then we can take recourse to some of the following strategies:

1. Isolate what form the rudeness is taking: talking amongst themselves, asking irrelevant questions, negative body language, refusal to engage in any of the activities etc.

2. If the rude participants are in a group, split up the group by doing an activity in which you shift people around in the room. My favourite is to use numbers to divide people into groups as it ensures people who are sitting together are not in the same group.

3. Move the rude participants to the front of the room. Basically near you. Now shower them with your keen attention.

4. Redirect their attention by making them participate in the training activities. Use persuasion.

5. For one off comments, say “interesting point of view, lets discuss in the tea break”, and move on without getting affected.

6. If they are asking questions or expressing views, give the participant a patient hearing and try to see it from their perspective. Let them fully express themselves, then if the question is pertinent to the topic answer it. You can also ask for their permission to park the question and answer it later. If they feel heard they will allow that.

7. Be assertive. Tell them that while you appreciate their views, you have differing views. You could also say that since their concern is not the concern of the majority you will handle it post the session.

8. If time is not permitting then tell them you will discuss it with them in the break. Then do not forget to do so.

9. Do not let it get personal. It should not be your view vs. theirs. Ask other participants for their take on the issue / question. Then wrap up with summarizing the views.

10. Humour if used appropriately, can work wonders.

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Recently I had a chance to visit Hyderabad again for Java Blogger Meet organized by Oracle, India on the occasion of very auspicious as Java turns 20. First of all I would like to thanks Oracle for all expenses paid trip including flight tickets to meal and cab fare too.

There were many rumours when Oracle acquired Sun Microsystems like Oracle will not looks after Java and Java will lose its importance and all but Oracle has always tried to groom Java and Java Community. Oracle always trying and helping people to get acquainted with Java. Oracle has planned a major release for Java every 2 years that means if Java 8 was launched in the year 2014 then Java 9 will be there in market by the year 2016. Many features are added to Java till now and many will come up in future.

In the journey of 20 years Java has grown from Oak to Java 8 and still counting. Java is programming language of future but now we can say that it has grown like Oak tree and will last for minimum 200 years more. I am using Java from Java 1.4.2. As Java turns 20 we celebrated the auspicious occasion and cut the cake, which was very well designed.

Java Bloggers Meet (7)

It was a very nice event overall wherein we get a chance to meet and hear many high profile people and community members like Sanket Atal (Group Vice President, Research and Development, Oracle), Shreekanth Narayanan (Director, Development Java Platform Group, Oracle), Vandana Shenoy (Director, Corporate Communications, Oracle) and Harshad Oak is after a long time. Harshad Oak is only Java Champion in India and his last name is similar to first release of Java and the coincidence he is the first Java Champion from India. We also got a chance to meet Bot-so which is a small robot who interacts with user via social network like Twitter developed by Debraj Dutta and team from Edifixio.

Java Blogger Meet, Oracle IDC, Hyderabad

Java Blogger Meet, Oracle IDC, Hyderabad

The main thing I have understood after the meet that Oracle is committed to Java from depth of heart so as Java community and Oracle is ready to help Java community in various ways. Java will remain number 1 programming language for centuries and my great great grand children may also be working on Java 1000 for spaceships or something like that. I will be there with Java and Java Community and will help them in all possible ways specially students, freshers and professionals.

If one face any difficulty in Java from any part of the globe, please feel free to contact me and will love to help you out and if something is there which I may not be answer Java Community and Oracle is also with us to answer all your queries. So if you are looking for a secured career be a Java geek and have a great future.


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