Posts Tagged ‘Sharda Infotech’
- How should a trainer handle rude participants in a training workshop?
- Do’s and Don’ts for Trainer
The ability to handle rude participants is critical to success as a trainer as each trainer has at one or the other time encountered rude participants. The participants who continue talking, who work on their laptops while you are training, who continuously attend calls on their mobiles, who flat out say you are wrong or you have no clue what it is to be in their shoes, participants who recline on their chairs as if they are in a lounge, who ask irrelevant questions…. the list is endless.
So, what can you do to prevent rude participants from derailing or hijacking a training workshop?
1. Do some pre-work to ensure a great learning environment: Many things impact a participant even before they meet you: how was the training need communicated to them? Do they think they NEED training? etc. Many times these are out of our control but I like to request clients to copy me on emails they send to the participants.
2. Invest some time in the beginning of the session establishing your credibility and getting them to articulate why they should invest their time learning what you are going to cover.
3. Set the training norms collaboratively upfront: your expectations from them, their expectations from you should be on the table and any misalignment needs to be handled. Here come issues like late to class, talking instead of doing assignments etc. Discuss course of action if someone oversteps the boundaries that you all have collaboratively set. Agree on how you will handle disagreements if any i.e. agree on how to disagree.
So, basically we attempt to pre-empt rudeness.
If after all of this, someone is rude, then we can take recourse to some of the following strategies:
1. Isolate what form the rudeness is taking: talking amongst themselves, asking irrelevant questions, negative body language, refusal to engage in any of the activities etc.
2. If the rude participants are in a group, split up the group by doing an activity in which you shift people around in the room. My favourite is to use numbers to divide people into groups as it ensures people who are sitting together are not in the same group.
3. Move the rude participants to the front of the room. Basically near you. Now shower them with your keen attention.
4. Redirect their attention by making them participate in the training activities. Use persuasion.
5. For one off comments, say “interesting point of view, lets discuss in the tea break”, and move on without getting affected.
6. If they are asking questions or expressing views, give the participant a patient hearing and try to see it from their perspective. Let them fully express themselves, then if the question is pertinent to the topic answer it. You can also ask for their permission to park the question and answer it later. If they feel heard they will allow that.
7. Be assertive. Tell them that while you appreciate their views, you have differing views. You could also say that since their concern is not the concern of the majority you will handle it post the session.
8. If time is not permitting then tell them you will discuss it with them in the break. Then do not forget to do so.
9. Do not let it get personal. It should not be your view vs. theirs. Ask other participants for their take on the issue / question. Then wrap up with summarizing the views.
10. Humour if used appropriately, can work wonders.
Auto Profiler is basically a profile manager which automatically switches your profiles based on PS locations that and ranges that are suggested by the user. It has many other features to make you sit in a comfort zone when you are at home, office, college, party, driving, etc.
Being an Android and Java Trainer I do conduct lot of training sessions all over India and face many people right from hardcore professionals to students but there is one common problem with most of them is they need to turn their phone to silent before entering training room and switch phone back to loud after training and many of them just forgot to do it and phone rings during training which results in lack of concentration of some trainees and trainer as well sometime. Many of them even forget to switch it back to load and they miss some important calls.
Auto Profiler is the best solution for them. It is very simple to use, and you just need to set once and forget it for rest of your life. This can be achieved with only steps as follows;
- At first user is asked to create their own profile, lets say silent using Profile option.
- Get Location and set profile for particular place using Place option of the app.
Once you are done, you don’t need to worry about accidentally ringing of your phone in meetings, training, and classroom. As soon as you walks in to college, it will put your phone on silent and as soon as you walks out of college your phone again will be on loud.
We also have a Setting option here, if you need your phone on silent on some date and for specific interval for example 2 hours then you can set it using Setting option by simply selecting date, start time and end time and you are done.
Scan this QR Code to Download Auto Profiler:
Conducted Corporate Android Training at MIM (Millennium Institute of Management), Aurangabad (India). This training was basically for faculties of MCA department of MIM. It was 40 hrs Android Training that means 8 hrs daily excluding breaks.
On the very first day of training conducted a introductory seminar on android for the students of MCA and MBA departments of MIM. And I am glad to know that they have developed an application too, its really nice.
I have delivered so many lectures till now to many corporates, individuals and students that I don’t even remember but it was great experience delivering training at MIM and I was feeling like a king because of the arrangements by the management for me and my team. I was allocated a room which was 600 years old and was built by the Masters of Mughal Emperor Aurangzeb and it is maintained so nicely that I never felt that the room was a part of a 600 years old hostel for students beside school of the same era where very own king of Mughal Emperor Aurangzeb had studied, classrooms are still maintained as it was. And the food was so awesome that for once I felt to get settled in Aurangabad only but then I reminded of my wife and family. I will never forget those moments.
Thanks a lot again for everything to the trainees and the management of MIM. I would love to visit again and again to MIM, feel free to give a call anytime and I will be there for you people.
Conducted a Workshop on Core Java at Tulsiramji Gaikwad Patil College of Engineering & Technology, Nagpur on 25 Mar. 2013 & 26 Mar. 2013. It was nice to provide Classroom Training & Workshop on Core Java to students of TGPCET.
Have a look at glimpse of workshop here :
Watch this as You Tube video:
Conducted a Seminar on Bluetooth Technologies at Lt. Vasantdada Polytechnic, Nagpur on 25 Feb. 2013 between 3 pm to 5 pm.
It is always a great experience to share stuffs with our juniors as we are alumni of the same college. Being President & Member of Alumni Association of Lt. Vasantdada Polytechnic, we will be conducting various seminars & workshops in future too.