Posts Tagged ‘Workshop’
- How should a trainer handle rude participants in a training workshop?
- Do’s and Don’ts for Trainer
The ability to handle rude participants is critical to success as a trainer as each trainer has at one or the other time encountered rude participants. The participants who continue talking, who work on their laptops while you are training, who continuously attend calls on their mobiles, who flat out say you are wrong or you have no clue what it is to be in their shoes, participants who recline on their chairs as if they are in a lounge, who ask irrelevant questions…. the list is endless.
So, what can you do to prevent rude participants from derailing or hijacking a training workshop?
1. Do some pre-work to ensure a great learning environment: Many things impact a participant even before they meet you: how was the training need communicated to them? Do they think they NEED training? etc. Many times these are out of our control but I like to request clients to copy me on emails they send to the participants.
2. Invest some time in the beginning of the session establishing your credibility and getting them to articulate why they should invest their time learning what you are going to cover.
3. Set the training norms collaboratively upfront: your expectations from them, their expectations from you should be on the table and any misalignment needs to be handled. Here come issues like late to class, talking instead of doing assignments etc. Discuss course of action if someone oversteps the boundaries that you all have collaboratively set. Agree on how you will handle disagreements if any i.e. agree on how to disagree.
So, basically we attempt to pre-empt rudeness.
If after all of this, someone is rude, then we can take recourse to some of the following strategies:
1. Isolate what form the rudeness is taking: talking amongst themselves, asking irrelevant questions, negative body language, refusal to engage in any of the activities etc.
2. If the rude participants are in a group, split up the group by doing an activity in which you shift people around in the room. My favourite is to use numbers to divide people into groups as it ensures people who are sitting together are not in the same group.
3. Move the rude participants to the front of the room. Basically near you. Now shower them with your keen attention.
4. Redirect their attention by making them participate in the training activities. Use persuasion.
5. For one off comments, say “interesting point of view, lets discuss in the tea break”, and move on without getting affected.
6. If they are asking questions or expressing views, give the participant a patient hearing and try to see it from their perspective. Let them fully express themselves, then if the question is pertinent to the topic answer it. You can also ask for their permission to park the question and answer it later. If they feel heard they will allow that.
7. Be assertive. Tell them that while you appreciate their views, you have differing views. You could also say that since their concern is not the concern of the majority you will handle it post the session.
8. If time is not permitting then tell them you will discuss it with them in the break. Then do not forget to do so.
9. Do not let it get personal. It should not be your view vs. theirs. Ask other participants for their take on the issue / question. Then wrap up with summarizing the views.
10. Humour if used appropriately, can work wonders.
On 17 Feb. 2012 conducted Workshop on Web Design at Priyadarshini College of Engineering, Nagpur (INDIA) where HTML, Adobe Photoshop & Adobe Dreamweaver was also covered including no. of different tips & tricks for designing web pages, logos, transparent images, graphics, playing with layers, filters & effects, etc.
We admire the support from the college staff & volunteers too, they helped a lot in managing the 100+ students so well during the complete workshop between 10.30 AM to 04.30 PM.
It was again a great experience while interacting with students & answering all of their questions which I love a lot.
HCL CDC conducted live workshop on Networking & Cloud Computing to the students of Late Vasantdada Polytechnic, Nagpur during the visit to HCL CDC infrastructure in accordance with the VMIT College, Nagpur. On the same day Mr. Anil Adwani address students about the process of placements, do’s & don’ts in campus drives, etc. whereas Mr. Ashish Sharma motivated students for the same & gave several tips too.
The First ever workshop organized by the I.T. Biggies HCL CDC held at Vasantrao Deshpande Hall, Nagpur on 23rd July at 12 PM, speaker Mr. Atul Palandurkar presented a practical sight on Mobile Application suing J2ME and Web Designing got an Overwhelming and Tremendous response covering wide range of students, Professors and I.T Professionals from Engineering, Science and Technical backgrounds.
The First session of the event presented by HCL CDC covered the future prospect in Mobile Application development and how easily anyone can do the same having knowledge of java programming language.
The Workshop conducted by HCL CDC created a must needed awareness amongst the youth regarding how the advent of mobile Technologies is going to create innumerable job opportunities for them as per estimated by the industry experts.
The second session of the Techno-Exposure by HCL CDC covered the prospects of web Designing & how things could be done with ease along with the tools available in the market (such as relevant software), Students also learned how HTML & tools could help them create innovative designs, logos, web pages and etc.
You can contact Speaker for Workshop / Corporate Training / Guest Lectures on J2SE (Core Java & Advance Java), J2EE, J2ME, Web Designing, etc. latest technologies : Atul Palandurkar